This Is the State in Which Company Social Policies,processes,and Actions

question 77

Multiple Choice

This is the state in which company social policies,processes,and actions are visible to external observers.

• A) Opacity
• B) Integrity
• C) Accountability
• D) Transparency

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Definitions:

Zone of Tolerance

is a concept in service marketing that refers to the range within which customers are willing to accept variations in service delivery and quality.

Customer Expectations

The set of assumptions or standards held by customers regarding the quality, service, performance, and value of a product or service that they plan to purchase.

Customer Satisfaction

The measure of how products or services supplied by a company meet or exceed customer expectation.

Supplemental Products

Additional items or services offered to complement or enhance the primary product.