An Executive Returns from a Business Trip and Tells Colleagues

question 140

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behaviour.
• B)a lack of media richness.
• C)emotional contagion.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of thesE.

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Definitions:

Kohlberg

Relates to Lawrence Kohlberg, a psychologist known for his theory of moral development in children, which proposes stages through which individuals evolve in their moral reasoning.

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Ventromedial Prefrontal Cortex (vmPFC)

A part of the frontal lobe in the brain associated with the processing of risk and fear, decision-making, and emotional responses.