Several Customer Service Teams in Your Organization Have Dysfunctional Norms

question 195

Multiple Choice

Several customer service teams in your organization have dysfunctional norms in which they don't proactively ask clients whether they would like to try certain new services.If you were given the opportunity to form a new customer service team,which of the following would remove or avoid forming this dysfunctional norm?

• A)Soon after the team members are selected,you clearly state the norm that team members should proactively ask clients to consider other services.
• B)You select employees who do not accept the dysfunctional norm.
• C)You introduce a team-based reward system that explicitly discourages the dysfunctional norm.
• D)If team members are regularly forgetting to ask clients to consider other services,then you would explicitly talk to them about the problems and dangers of this dysfunctional norm.
• E)All of these actions would remove or avoid forming this dysfunctional norm.

Distinguish between perfected and unperfected security interests and their implications in creditor priorities.

Recognize the role and definitions of collateral, security interests, and secured parties.

Understand the process and implications of perfection of security interests.

Comprehend the exceptions and specific rules related to purchase-money security interests (PMSIs).

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Definitions:

Monetary Policy

The actions of a central bank, currency board, or other regulatory committee that determine the size and rate of growth of the money supply, which in turn affects interest rates.

Inflation

A rise in prices and a decrease in the purchasing power of money over time.

Unemployment Rates

The percentage of the labor force that is jobless and actively looking for employment.

Interest Rates

The cost incurred by a borrower, represented as a percentage of the principal, for accessing funds from a lender.