The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 14

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)emotional intelligence.
• C)affective commitment.
• D)service profit chain model.
• E)None of the choices are correct.

---

Definitions:

Savanna Grassland

A ecosystem characterized by a mix of grasses and scattered trees, found in tropical and subtropical regions with seasonal rainfall.

Littoral Zone

Shore zone between high-tide mark and low-tide mark; also, shallow water of a lake where light penetrates to the bottom.

Aquatic Plants

Plants that grow in or near water and are adapted to living in wet environments.

Lake Ecosystem

A freshwater system that supports a variety of organisms, defined by its standing water, ecological interactions, and aquatic life.