Employees Minimize the Stress from Emotional Labour by Actually Changing

question 114

True/False

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

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Definitions:

U.S. Legislation

Laws and statutes enacted by the legislative branch of the United States government.

Unionize

The process by which workers form or join a union to collectively negotiate with their employer over wages, benefits, and working conditions.

Railway Labor Act

A U.S. federal law enacted in 1926 to prevent interruptions to interstate commerce by providing for the settlement of disputes between railroads and their workers.

Government Mediation

The intervention by government agencies or officials to facilitate the resolution of a dispute between parties, typically in labor disputes.