Beliefs,feelings,and Behavioural Intentions Are Components Of

question 134

Multiple Choice

Beliefs,feelings,and behavioural intentions are components of:

• A)attitudes.
• B)the EVLN model.
• C)organizational commitment.
• D)emotions.
• E)the psychological contract.

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Definitions:

Quality Gap Analysis

The process of assessing the difference between the existing quality of products or services and the expected quality.

Empowerment

The process of giving individuals or groups the power and resources to make decisions, take actions, and affect change.

Tangibles

Physical items or properties that can be seen, touched, and quantified, as opposed to intangible assets like patents or trademarks.

Service Quality

The evaluation of how well a delivered service meets or exceeds customers' expectations and needs.