Which of These Statements About Job Satisfaction and Customer Satisfaction

question 114

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees have a more positive mood,which communicates friendliness to customers.
• C)Satisfied employees are less likely to quit,so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood,which communicates friendliness to customers and are less likely to quit,so customers receive more consistent and familiar servicE.

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Definitions:

Identical Twins

Twins that develop from a single fertilized egg that splits and forms two embryos, sharing 100% of their DNA.

Fraternal Twins

Twins that develop from two different eggs fertilized by two different sperm, making them genetically as similar as regular siblings.

IQ Scores

A numerical measure of an individual's intelligence level as assessed by standardized tests.

Reaction Range

The variation in potential outcomes of a particular phenotype or behavior determined by genetic limits in response to different environmental conditions.