When Employees Have Higher Job Satisfaction They Tend To

question 188

Multiple Choice

When employees have higher job satisfaction they tend to:

• A)provide friendlier service to customers.
• B)get angry at customers more often than when they were dissatisfied with their jobs.
• C)provide the same quality of customer service as when they were dissatisfied with their jobs.
• D)provide more consistent service to customers because of their longer employment in the job.
• E)stay on the job longer,so they have better knowledge and skills to serve clients.

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Definitions:

Projective Tests

Psychological tests used to infer a person’s motives, conflicts, and unconscious dynamics on the basis of the person’s interpretations of ambiguous stimuli.

Objective Tests

Examinations that require the test taker to select or provide a response from a set of predetermined options.

Personality Inventories

Standardized questionnaires used to assess personality traits and characteristics of individuals.

Ambiguous Pictures

Visual stimuli that can be interpreted in more than one way, often used in psychological tests to assess perception and personality.