Several Government Department Employees Who Regularly Meet Unemployed Citizens Say

question 189

Essay

Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (which distributes unemployment insurance cheques). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

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Definitions:

Cost of Borrowing

The total amount of interest and other charges an individual or entity pays when taking out a loan.

Announcement

A formal public statement or notification about a new development, decision, or update related to businesses or financial markets.

Expected Part

The segment anticipated or forecasted in a scenario or model, usually referring to expected outcomes or returns.

Surprise

An unexpected event or outcome that may significantly impact financial markets or investment portfolios.