BusCorp Wants to Introduce a New Procedure for Processing Customer

question 111

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Prenatal Development

The procedure of evolving and enlarging within the womb, starting at conception and concluding at birth.

Zygotic Stage

The earliest developmental stage of an embryo, starting from fertilization until it becomes a blastocyst before implantation.

Motor Skills

The abilities required to execute physical actions, such as walking, jumping, or writing, which involve the coordination of muscles and the nervous system.

Cross-Cultural Development

The study of how cultural factors influence human development, behaviors, and emotions across different societies.