ACME Building Supplies Is About to Introduce a New Customer

question 87

Essay

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Describe three types of forces resisting change that the company will potentially experience during this change process.

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Definitions:

Main Term

A primary or central word that defines the subject under discussion.

American Hospital Formulary

A reference to a list or database of approved medications that can be used within a hospital or healthcare system, guiding medication therapy.

Tabular List

A systematic arrangement of data, usually numbers, in rows and columns for easy reference and analysis.

Body Systems

Groups of bodily organs and structures that work together to perform one or more functions, such as the digestive or respiratory systems.