An Organization That Wants to Compete Through Innovation Should

question 109

Multiple Choice

An organization that wants to compete through innovation should:

• A)adopt an organic structure and make extensive use of informal communication to coordinate work.
• B)centralize and formalize its organizational structure.
• C)coordinate employees by writing up formal rules and procedures.
• D)switch to a cost leadership strategy as quickly as possible.
• E)adopt a mechanistic structure with functional departmentalization.

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Definitions:

Levels of Disappointment

Refers to varying degrees of dissatisfaction experienced by consumers when expectations are not met by products, services, or experiences.

Levels of Disappointment

Measures or degrees of dissatisfaction experienced by customers when products, services, or experiences fail to meet expectations.