An Insurance Adjuster Is Highly Experienced but Lacks Confidence in Her

question 92

Essay

An insurance adjuster is highly experienced but lacks confidence in her abilities, particularly on new assignments. She seems to believe that any new accomplishments are due more to luck than her own expertise. Moreover, her work involves interacting with clients who are sometimes aggressive or hostile. This is a stressful situation to most insurance adjusters, including this employee.
Use path-goal theory to identify the best leadership style(s) that this employee's immediate supervisor should use to improve her effectiveness as an insurance adjuster.

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Definitions:

Features

The distinctive attributes or aspects of a product or service that highlight its capabilities and functionalities.

Evaluations

The process of assessing or judging the value, performance, or significance of something or someone based on set criteria.

Affective States

Emotional conditions or feelings that can affect perceptions, judgments, and behaviors.

Arousal

A state of heightened physiological and psychological activity or awareness, often induced by stimuli or situations.