Customer Satisfaction Indices Are Increasingly Popular Because of _____

question 53

Multiple Choice

Customer satisfaction indices are increasingly popular because of _____.

• A) a greater emphasis on quality
• B) the loss of accounts
• C) sustaining profit improvement
• D) decreasing employee satisfaction

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Definitions:

Positive Communications

involves interactions that are constructive, encouraging, and optimistic, fostering a beneficial and supportive environment.

Negative Communications

The exchange of information that has detrimental effects on relationships, including misunderstanding, frustration, or conflict.

Workplace

A physical or virtual location where employees engage in work activities for their employer.

Manager

A person in charge of managing or overseeing either a portion or the entirety of a business or comparable entity.