If an Objective Is to Increase Customer Satisfaction,then Incentive Programs

question 15

True/False

If an objective is to increase customer satisfaction,then incentive programs and merit pay might be used to pay for performance.

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Definitions:

Master Status

A primary or dominant status that an individual possesses which shapes their identity and interactions in society.

Stigmatized

Describes the process of disgracing or branding a person or group as less valued because of some characteristic or attribute, leading to their discrimination or exclusion from society.

Stigma

The disapproval and discriminating attitudes that society attaches to individuals or groups considered to deviate from the norm.

Deviant Behavior

Actions or attitudes that differ significantly from societal norms or expectations, often resulting in negative social reactions.