Which of the Following Is a Substantive Culture-Changing Action That

question 13

Multiple Choice

Which of the following is a substantive culture-changing action that a company's managers can undertake to alter a problem culture?

• A) Identify aspects of the present culture that pose problems.
• B) Revise policies and procedures in ways that will help drive cultural change and replace senior executives who are resisting and obstructing needed organizational and cultural changes.
• C) Empower employees to adopt whatever new work practices they believe will be an improvement.
• D) Make a concerted effort to turn the company's core competencies into distinctive competencies.
• E) Shift from decentralized to centralized decision-making so as to give senior executives more authority and control in driving cultural change.

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Definitions:

Discount Coupons

Marketing tools that offer consumers a reduction in the price of goods or services, often used to stimulate sales or attract new customers.

Upscale Department Store

A retail establishment offering high-quality products and services to affluent customers, characterized by luxury brands and superior customer service.

Touch Point

Any point at which a customer and the company come into contact.

Customer

A person or organization that buys goods or services from a store or business.