To Build a Total Quality Culture and Achieve Full Value

question 63

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as:

• A) signaling unequivocal and unyielding commitment to total quality,continuous improvement,and operating excellence;encouraging quality-supportive behaviors on the part of employees,empowering employees to make changes to improve quality;and using online systems to give employees immediate access to best practice information and experiences.
• B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
• C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D) stressing 100 percent accurate individual performance rather than group or team performance.
• E) dismissing employees who repeatedly fail to achieve 100percent accuracy in their work after a 12-month trial period.

Grasp the distinctions between optimism and pessimism, including measures and predictions on personal satisfaction and behavior.

Comprehend the balanced view of optimism and pessimism and its relevance to the good life.

Understand the role of attributions in social psychology, including different types and their implications.

Identify, describe, and understand the key themes of positive psychology, including where optimism fits.

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Definitions:

Specific Phobia

An intense, irrational fear of, or aversion to, a particular object, situation, or activity that provokes anxiety and avoidance behavior.

Irrationally Afraid

Being irrationally afraid refers to experiencing fear or anxiety in situations that objectively do not present a real and immediate danger or threat.

DSM

The Diagnostic and Statistical Manual of Mental Disorders, a comprehensive classification of officially recognized psychiatric disorders, published by the American Psychiatric Association.

Psychological Disorders

Mental disorders characterized by persistent patterns of behavior, thought, or emotions that are significantly distressing or disabling.