Which of the Following Is NOT a Tool or Method

question 11

Multiple Choice

Which of the following is NOT a tool or method that managers can use to promote operating excellence and further the cause of good strategy execution?

• A) Benchmarking
• B) Business process reengineering
• C) Strategic resource training
• D) TQM and Six Sigma quality control techniques
• E) Best practices

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Definitions:

Preapproach

The stage in the selling process where the salesperson gathers information about the prospective customer before the initial meeting.

Sales Presentation

A formal occasion or activity in which a product or service is demonstrated or pitched to potential buyers.

Value Analysis

The process of analyzing the function and cost of products or services with the goal of reducing expenses while maintaining or improving quality.

Sales Call

A sales call is a communication attempt with a potential customer, typically over the phone or in person, aimed at selling a product or service.