Total Quality Management (TQM) Programs

question 111

Multiple Choice

Total quality management (TQM) programs

• A) deal exclusively with procedures to achieve defect-free manufacturing and assembly.
• B) nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques.
• C) entail creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• D) are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance.
• E) are generally considered the best tool for reengineering strategy-critical business processes.

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Definitions:

Impression Management

The process by which individuals attempt to control the impression others form of them, especially in social and professional settings.

Perceived

The way something is seen or understood by an individual based on their own feelings or thoughts.

Domineering People

Individuals exhibiting controlling, authoritative, or overbearing behavior, often asserting their power over others in various contexts.

Networking

The act of interacting with others to exchange information and develop professional or social contacts.