Which of the Following Statements About Total Quality Management (TQM)

question 93

Multiple Choice

Which of the following statements about total quality management (TQM) is FALSE?

• A) TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
• B) TQM produces significant results very quickly, with very little benefit emerging after the first six months.
• C) TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
• D) Effective use of TQM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• E) Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

---

Definitions:

Preconventional Reasoning

A stage in moral development where individuals make judgments based on external consequences rather than internal ethics or societal rules.

Maintain Identity

The process of preserving a sense of self or individuality, often in the face of change or within group dynamics.

Priority

The importance given to a task or patient care need over others based on urgency or criticality.

Adolescent

An individual in the transitional stage of development between childhood and adulthood, typically between the ages of 13 and 19.