The Big Difference Between Business Process Reengineering and Continuous Improvement

question 106

Multiple Choice

The big difference between business process reengineering and continuous improvement programs like TQM or Six Sigma is that

• A)reengineering is a tool for installing process organization, whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.
• B)reengineering helps create core competencies, whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.
• C)reengineering is a tool for achieving one-time quantum improvement, whereas TQM and Six Sigma programs aim at ongoing incremental improvements.
• D)business process reengineering requires benchmarking, whereas TQM and Six Sigma do not.
• E)reengineering represents an effort to totally revamp a firm's value chain, whereas TQM looks at incrementally improving the performance of two or three targeted value chain activities and Six Sigma is primarily for reducing manufacturing defects.

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Definitions:

Lithosphere

The rigid outer layer of the Earth, consisting of the crust and the upper part of the mantle.

Transform Faulting

A type of strike-slip fault where tectonic plates slide past each other horizontally, often causing earthquakes.

Subducted Plate

A tectonic plate that is being forced downward into the mantle by another plate at a subduction zone.

Plate Boundary

The edges where two tectonic plates meet, which can result in earthquakes, volcanic activity, and the formation of mountain ranges.