To Build a Total Quality Culture and Achieve Full Value

question 63

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as:

• A) signaling unequivocal and unyielding commitment to total quality,continuous improvement,and operating excellence;encouraging quality-supportive behaviors on the part of employees,empowering employees to make changes to improve quality;and using online systems to give employees immediate access to best practice information and experiences.
• B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
• C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D) stressing 100 percent accurate individual performance rather than group or team performance.
• E) dismissing employees who repeatedly fail to achieve 100percent accuracy in their work after a 12-month trial period.

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Definitions:

Surgeon

A medical professional specialized in performing surgery to treat diseases, injuries, or deformities.

Scrub Nurse

A nursing role within surgical teams responsible for maintaining sterility and handing instruments to surgeons during procedures.

Registered Nurse First Assistant

A certified nurse with advanced training who assists surgeons during surgery, capable of handling tasks such as tissue manipulation, suturing, and patient care.

Nasogastric (NG) Tube

A medical device inserted through the nose down into the stomach to deliver food, medication, or remove stomach contents.