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Tina is a customer service representative for an Internet service provider.While dealing with elderly customers,Tina takes extra time and effort in explaining to them how to access the Internet,check mails and browse.She understands their point of view,and realizes that they may need more explanation than the tech-savvy,younger generation.By doing so,which of the following variables of service quality is being demonstrated by Tina?
Practice of Law
The Practice of Law involves advising clients, representing them in legal matters, and conducting lawsuits to secure their legal rights and interests.
Large and Small Firms
Refers to the size difference between law firms, affecting their structure, client base, and area of specialization.
Contingency-Fee Case
A legal case where the attorney's fees are contingent upon winning the case, typically paid as a percentage of the settlement or judgment.
Billable Hours
The hours that professionals, especially in legal and consultancy practices, charge their clients for, reflecting the amount of time spent working on client cases.
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