Which of the Following Is NOT an Accurate Description of the Task

question 71

Multiple Choice

Which of the following is NOT an accurate description of the task of crafting a company's strategy?

• A) In most companies, crafting strategy is a team effort, involving managers and often key employees at many organization levels.
• B) Ultimate responsibility for leading the strategy-making task rests with the chief executive officer.
• C) The task of crafting strategy is best done by a company's chief strategic planning officer, who should report directly to the company's CEO and board of directors.
• D) It is the responsibility and duty of a company's board of directors to ensure that new strategy proposals can be defended as superior to alternatives and, ultimately, to approve or disapprove of the strategy formulated and proposed by the company's management.
• E) In most of today's companies, every company manager has a strategy-making role, ranging from major to minor, for his or her area of responsibility.

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Definitions:

Customer Satisfaction

An indicator of how well a product or service meets the expectations of its users, critical for cultivating customer loyalty.

Needs and Expectations

The basic requirements and desired levels of satisfaction that consumers seek in products and services.

Post-Incident Surveys

Questionnaires that are distributed following an event or incident to gather feedback, assess response effectiveness, and identify areas for improvement.

Customer's Relationship

Refers to the approaches and techniques a company uses to maintain and enhance interactions with its customers, aiming to foster loyalty and satisfaction.