Which One of the Following Is NOT a Tool That

question 71

Multiple Choice

Which one of the following is NOT a tool that company managers can use to promote operating excellence in performing value chain activities?

• A) Utilize benchmarking.
• B) Adapt best practices.
• C) Install TQM and/or Six Sigma quality control techniques.
• D) Undertake business process reengineering.
• E) Adopt standard industry techniques.

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Definitions:

Illusory Correlation

Cognitive exaggeration of the degree of co-occurrence of two stimuli or events, or the perception of a co-occurrence where none exists.

External Attribution

The process of attributing the cause of one's own or another's behavior to factors outside the individual, such as the situation or environment.

Just World

The belief that the world is fundamentally fair and that justice prevails, leading individuals to rationalize injustices or victimization.

Actor-Observer Effect

A cognitive bias in which people tend to attribute their own actions to external circumstances but the actions of others to inherent traits.