The Big Difference Between Business Process Reengineering and Continuous Improvement

question 10

Multiple Choice

The big difference between business process reengineering and continuous improvement programs like TQM or Six Sigma is that:

• A) reengineering is a tool for installing process organization,whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.
• B) reengineering helps create core competencies,whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.
• C) reengineering is a tool for achieving one-time quantum improvement,whereas TQM and Six Sigma programs aim at ongoing incremental improvement.
• D) business process reengineering requires benchmarking,whereas TQM and Six Sigma do not.
• E) reengineering represents an effort to totally revamp a firm's value chain,whereas TQM looks at incrementally improving the performance of two or three targeted value chain activities and Six Sigma is primarily for reducing manufacturing defects.

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Definitions:

Appointments

Scheduled events or meetings, often entered into a calendar or schedule book, indicating a commitment at a particular time.

Calendar Items

Events, appointments, or tasks scheduled on a calendar that help users organize their time and activities.

iCalendar File

A digital file format used to store and share calendar event details across different applications and platforms.

Recurring Event

An event that happens regularly according to a predetermined schedule, often seen in calendar applications.