Customer Service Standards State the Goals and Define Acceptable Performance

question 229

True/False

Customer service standards state the goals and define acceptable performance for the quality of service that a firm expects to deliver to its customers.

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Definitions:

Issuing Permits

The administrative process of granting official permission for activities that are regulated, such as construction or business operations.

Conducting Research

The systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions.

Managing Property

The act or process of overseeing and handling real estate and its maintenance, often involving rent collection, tenant relations, and building upkeep.

Epidural Block

An anesthesia technique used primarily during childbirth, which blocks pain in a particular region of the body by injecting anesthetic into the epidural space of the spinal cord.