Research Suggests Coaching Improves Managers' Use of 360-Degree Feedback

question 52

True/False

Research suggests coaching improves managers' use of 360-degree feedback.

---

Definitions:

Marketing Tactics

Specific strategies used by companies to attract customers, promote products, and achieve marketing objectives.

Zone of Tolerance

is a concept in service marketing that refers to the range within which customers are willing to accept variations in service delivery and quality.

Customer Expectations

The set of assumptions or standards held by customers regarding the quality, service, performance, and value of a product or service that they plan to purchase.

Customer Satisfaction

The measure of how products or services supplied by a company meet or exceed customer expectation.