360-Degree Feedback

question 20

Multiple Choice

360-degree feedback

• A)involves gathering performance information from customers who have observed an employee's performance at all possible times during the day.
• B)involves the evaluation of performance by subordinates,peers,customers,the boss,and the individual him/herself.
• C)is the quickest approach to performance evaluation currently used.
• D)involves the individual as the sole assessor of all aspects of his/her performance.

Recognize key figures and their contributions to the psychology of learning.

Distinguish between different types of psychological research methods.

Identify and define key concepts in operant and classical conditioning.

Explain the process and significance of social learning theory.

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Definitions:

Proactive Discussion

Engagement in dialogue that anticipates and addresses issues before they become problems.

Services-Communicating

The act of delivering and exchanging valuable information within a service context, ensuring that service goals are met efficiently.

Organizational Politics

The processes, tactics, and behaviors that individuals and groups use within an organization to gain power, achieve their goals, and potentially influence organizational decision-making.

Meeting Participant

An individual who actively takes part in a meeting, contributing to discussions and decision-making processes.