The Customer Model Approach to Organization of a Training Department

question 50

Multiple Choice

The customer model approach to organization of a training department involves:

• A)organizing a company to interface with customers.
• B)asking customers what training employees need.
• C)organizing the training department so that there is a training component for each functional unit or division of the firm.
• D)focusing training initiatives on customer service.

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Definitions:

FICA-OASDI

Federal Insurance Contributions Act - Old Age, Survivors, and Disability Insurance, a U.S. payroll tax to fund Social Security.

State Unemployment Tax

A tax imposed by state governments on employers to fund unemployment insurance benefits for workers who lose their jobs.

Rate of Pay

The fixed amount of compensation an employee receives for their services, typically expressed on an hourly, daily, or per-task basis.

Hours

A unit of time or a period that can be allocated or measured, often used in various contexts such as work hours or operational hours.