A Measure of Overall Consumer Satisfaction in the United States

question 141

Multiple Choice

A measure of overall consumer satisfaction in the United States, created by researchers at the University Michigan, and called the ________________________ is based on the results of regular interviews with thousands of customers.

• A) Index of Consumer Confidence
• B) United States Customer Satisfaction Index
• C) American Customer Satisfaction Index
• D) Survey of Consumer Sentiment
• E) Gallup Poll

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Definitions:

Standard Deviation

Standard deviation measures the amount of dispersion or variability in a set of values, indicating how much the individual data points differ from the mean or average.

Utility Score

A numerical assessment that quantifies the satisfaction or utility an individual receives from making certain choices or consuming various goods and services.

Rate of Return

The increase or decrease in value of an investment over a set period, depicted as a percentage of the investment's starting cost.

Variance

A statistical measure that represents the dispersion of a set of data points or investment returns around their mean, indicating their spread or risk.