Customer Service Reps Are More Useful for "Keeping" Customers, Rather

question 232

True/False

Customer service reps are more useful for "keeping" customers, rather than "winning" new customers.

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Definitions:

Values

Broad beliefs about what is or is not appropriate behaviour.

Ethical Problems

Moral dilemmas or issues arising in a situation where a decision about right and wrong must be made.

Personal Conscience

An individual's internal sense of right and wrong that guides their behavior and moral decisions.

Social Norms

Unwritten rules that govern the behavior of individuals within a society or group.