A Salesperson Works for a Producer, Calls on Intermediaries and Their

question 11

Multiple Choice

A salesperson works for a producer, calls on intermediaries and their customers, tries to develop goodwill while stimulating demand, but doesn't take any orders for the producer's products. This salesperson is a(n) :

• A) Order getter.
• B) Technical specialist.
• C) Missionary salesperson.
• D) Order taker.
• E) Sales manager.

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Definitions:

Customer Satisfaction

The measure of how products or services meet or surpass customer expectations, often used as an indicator of customer loyalty and product/service quality.

Dashboard

A special form of IS that supports all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports.

KPI

Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives.

Fulfillment Processes

The steps involved in completing an order or service request successfully, from the point of sale to delivery to the customer.