Customer Service Reps

question 44

Multiple Choice

Customer service reps

• A) work with customers to resolve problems that arise at the time of purchase.
• B) work for producers calling on their intermediaries and their customers.
• C) provide technical assistance to order-oriented salespeople.
• D) work with customers to resolve problems that arise with a purchase, usually after the purchase has been made.
• E) are invaluable in working with business customers, but not final consumers.

Comprehend the circumstances under which a person is discharged from liability on a negotiable instrument.

Understand the process and implications of alteration and forgery in negotiable instruments.

Learn the requirements and implications of indorsement and negotiation in the context of transfers and liabilities.

Distinguish between primary and secondary liability on a negotiable instrument.

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Definitions:

Financial Transaction

An agreement, communication, or movement of funds between two parties that results in the exchange of financial instruments.

Disposable Income

Disposable income is the amount of money that households have available for spending and saving after income taxes have been accounted for.

Typical Corporation

A standard business entity where ownership is divided into shares of stock, offering limited liability to its shareholders and being subject to corporate tax rates.

Disposable Income

Money left for savings and expenditures in households after paying income taxes.