The Adoption Curve

question 32

Multiple Choice

The adoption curve

• A) emphasizes the importance of securing the wholehearted cooperation of channel members to promote the product in the channel and to the final user.
• B) emphasizes the relations among groups and shows that individuals in some groups act as leaders in accepting a new idea.
• C) is any distraction that reduces the effectiveness of the communication process.
• D) is the intentional coordination of every communication from a firm to a target customer to convey a consistent and complete message.
• E) puts more emphasis on technology and less on relationships.

Identify phases of adjustment and impact periods post-trauma or crisis.

Explain the concepts of adaptation, resilience, and coping strategies in the context of crisis intervention.

Discuss false notions of coping and real coping mechanisms.

Trace the historical development of crisis intervention.