Examlex
Which of the following statements about the transporting function is TRUE?
Personalization
The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.
LARA Framework
The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.
Service Recovery
The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.
Listen
The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.
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