A Marketing Manager Might Use the Total Quality Management Approach

question 68

Multiple Choice

A marketing manager might use the total quality management approach to:

• A) reduce defects in goods produced in factories.
• B) train better salespeople.
• C) improve customer service.
• D) make delivery schedules more reliable.
• E) All of these alternatives are correct.

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Definitions:

Civil Battery

A tort law term referring to the intentional and unlawful physical contact or force against another person without their consent.

Intentional Infliction

A legal term referring to the deliberate causing of harm or distress to another person, which can lead to civil liability.

Defamation

The act of harming someone's reputation through false and malicious statements, either spoken (slander) or written (libel).

Trespass

An unlawful intrusion or invasion upon a property or rights of another person without their permission.