Building Quality into Services

question 147

Multiple Choice

Building quality into services:

• A) can be easily accomplished by spending more.
• B) can be accomplished without top-level support because it is such a simple idea.
• C) is not necessary unless the service is guaranteed.
• D) can be easily accomplished with surprise quality inspections.
• E) can be improved by giving employees the authority to correct a problem on their own.

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Definitions:

Green Marketing

Marketing efforts designed to promote products or services based on their environmental benefits and sustainability, often appealing to eco-conscious consumers.

Environmentally Friendly

Environmentally Friendly describes products, actions, or policies that have minimal impact on the earth's ecosystems, contributing to conservation and sustainability efforts.

Mayo Clinic

A renowned nonprofit American medical center focused on integrated clinical practice, education, and research, known for its comprehensive and specialized care.

Corporate Partner

A business entity that collaborates with another company in a strategic alliance or partnership, often to achieve mutual business objectives.