Meeting Customer Needs by Listening to Them,understanding Their Problems,paying Attention

question 116

Multiple Choice

Meeting customer needs by listening to them,understanding their problems,paying attention to details,and following through after the sale is called _____ selling.

• A)consultative
• B)transaction
• C)missionary
• D)cross

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Definitions:

Psychological Empowerment

The belief in one's ability to influence events, contribute to decision-making processes, and possess control over one's work environment.

Self-Determination

The process by which a person controls their own life.

Group Harmony

The degree to which members of a group or team are able to maintain cooperative and conflict-free relationships.

Independent Rationalization

The process of reasoning or making decisions based on one's own logical analysis, independent of external influences or pressures.