____________________ Is the Extent to Which a Firm Fulfills a Customer's

question 353

Multiple Choice

____________________ is the extent to which a firm fulfills a customer's needs, desires, and expectations.

• A) Customer forecast
• B) Customer satisfaction
• C) Customer service
• D) Customer support

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Definitions:

Adjustment Disorder

A type of mental disorder resulting from maladaptive reactions to identifiable stressors, characterized by emotional and behavioral symptoms.

DSM Classification System

The Diagnostic and Statistical Manual of Mental Disorders classification system used by healthcare professionals to diagnose and classify mental disorders.

Etiology

The study or investigation of the causes or origins of a disease or condition.

Theoretical Orientation

A conceptual framework that guides a practitioner's approach to understanding clients and addressing their psychological concerns.