A Server at a Restaurant Accidentally Took the Incorrect Dish

question 55

Multiple Choice

A server at a restaurant accidentally took the incorrect dish to a customer. The customer loudly berated the server over the mistake. The server apologized profusely, forced a smile, and quickly corrected the order. After her shift, the server complained to a coworker about how rude the customer had been and how angry she had been as a result. What represents the worker's front-stage performance?

• A) the server smiling and apologizing
• B) the server complaining to the coworker
• C) the server serving the wrong dish
• D) the server correcting the order

Acknowledge the contributions of pioneers in the field of social work and community service.

Understand the concept of synergy in close-ended groups and its impact.

Learn the similar steps in planning and implementing educational, treatment groups, and individual client interventions.

Identify the criteria for member selection based on presenting concerns and needs.

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Definitions:

Informal Communication

The exchange of information, thoughts, or messages in an unofficial capacity, often through social interactions or casual means.

Climate for Voice

The organizational environment that encourages or discourages individuals from expressing ideas, opinions, and concerns.

Direct Supervisors

Individuals who have immediate authority over other employees in an organizational structure, responsible for managing day-to-day activities and performance.

Organizational Citizenship Behaviour

Actions by employees that are not part of their formal job requirements but contribute to the effectiveness of the organization.