Customer Relationship Management (CRM) Software Builds and Maintains an Organization's

question 95

True/False

Customer relationship management (CRM) software builds and maintains an organization's customer-related database.

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Definitions:

Innovation

The process of translating an idea or invention into a good or service that creates value or for which customers will pay.

Civil Disobedience

The active, professed refusal to obey certain laws, demands, or commands of a government, as a form of peaceful political protest.

Political Strategies

Approaches used within organizations to acquire, develop, and use power and other resources to obtain one's preferred outcomes in a situation in which there is uncertainty or disagreement about choices.

Indirect Lobbying

Indirect lobbying involves attempting to influence legislation and public opinion through campaigns that mobilize public support, rather than direct interaction with legislators.