TB Figure 10

question 50

Essay

TB Figure 10.11 is the annotated systems flowchart for the order entry/sales process. TB Figure 10.12 is the related control matrix. Following the control matrix is a description of the first control plan, P-1.
Required:
Using the format shown for control plan P-1, write descriptions for control plans P-2, P-10, P-14, P-15, and M-1.
P-1: Anter customer order close to whers the ordar is receivad
Affectivans goals a and C. effeient employment of resourees: Use of this stratepy places CSRs in a pasition to pracess custamer arders inmediately, and being farniliar writh the arders allaws the CSRs to input the arders mare quickly, which leads to tinely ackowledgements and shipments and more arders processed by each representative (efficiency).
sales ordar input completeness: By having the CSRs enter the sales data rather than forwarding to a data entry function, the risk of arders getting lost should be reduced. sales order inpud accuraey: Because CSRs are farriliar with the type of data being entered and can correct any ingut errors "an the spot," input accuracy should be ingraved.

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Definitions:

Recent Changes In Work

Transformations in the labor market, work environments, and job structures, driven by factors such as technology, globalization, and social trends.

Workplace Redefinition

The process of changing the understanding or composition of the work environment, often due to technological advancements, societal shifts, or changes in workforce expectations.

Concessions To Labor

Refers to allowances or benefits provided to workers by employers, often as a result of negotiations, to improve working conditions, wages, or benefits.

Unionized Workers

Employees who are members of a union, which negotiates on their behalf for wages, working conditions, and other employment terms.