TB Figure 10

question 50

Essay

TB Figure 10.11 is the annotated systems flowchart for the order entry/sales process. TB Figure 10.12 is the related control matrix. Following the control matrix is a description of the first control plan, P-1.
Required:
Using the format shown for control plan P-1, write descriptions for control plans P-2, P-10, P-14, P-15, and M-1.
P-1: Anter customer order close to whers the ordar is receivad
Affectivans goals a and C. effeient employment of resourees: Use of this stratepy places CSRs in a pasition to pracess custamer arders inmediately, and being farniliar writh the arders allaws the CSRs to input the arders mare quickly, which leads to tinely ackowledgements and shipments and more arders processed by each representative (efficiency).
sales ordar input completeness: By having the CSRs enter the sales data rather than forwarding to a data entry function, the risk of arders getting lost should be reduced. sales order inpud accuraey: Because CSRs are farriliar with the type of data being entered and can correct any ingut errors "an the spot," input accuracy should be ingraved.

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Definitions:

Scenario Planning

A strategic planning method that organizations use to visualize and prepare for various future conditions or events.

Qualitative Forecasting

Prediction methods that rely on expert judgments and non-numerical information, often used for making long-term assessments.

Organizational States

Different phases or conditions in which an organization operates, reflecting its growth, stability, or decline.

Trend Analysis

The practice of collecting data and attempting to spot a pattern, often used in financial markets, but also applicable in analyzing operational and business metrics.