Placing a Customer's Bills on a Company's Own Web Site

question 28

Multiple Choice

Placing a customer's bills on a company's own Web site and sending an e-mail telling the customer that his or her bill is there is called:

• A) electronic funds transfer
• B) electronic bill presentment
• C) electronic bill payment
• D) electronic document management

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Definitions:

Scripts

Event schemas that specify who participates in an event, what social roles they play, what objects they are to use during the event, and the sequence of actions that make up the event.

Gender Information

Information that relates to the characteristics, roles, and social expectations associated with being male or female in a society.

Gender-Typed Behavior

Behaviors that are typically associated with a given gender within a specific cultural context, reflecting societal norms and expectations.

Social-Learning View

A perspective emphasizing that people learn behaviors, norms, and values by observing and imitating others.