______________________________ Is Methodology for Assessing an Organization's Business Performance Via

question 78

Short Answer

______________________________ is methodology for assessing an organization's business performance via four components: (1) financial, (2) internal business process, (3) customers, and (4) innovation and improvement activities.

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Definitions:

External Environment

The outside forces and factors that affect an organization's performance and strategies, including economic, technological, sociocultural, and political/legal elements.

Scanning

The act of systematically exploring various environments and sources for information, often to identify trends, opportunities, and threats.

Competitive Intelligence

A formal approach to obtain information about competitors.

North American Free Trade Agreement (NAFTA)

A treaty entered into by the United States, Canada, and Mexico; it was designed to remove tariff barriers between the three countries.