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A(n) ______________________________ cost is one that cannot be reasonably quantified, such as productivity losses caused by low employee morale.
Hygiene Factors
Elements related to job satisfaction which, if absent, can lead to dissatisfaction but do not necessarily motivate employees if present, such as company policies and working conditions.
Herzberg's Motivation-Hygiene Theory
A theory suggesting that job satisfaction and dissatisfaction arise from different sets of factors, where motivation factors increase satisfaction and hygiene factors prevent dissatisfaction.
Motivation
Refers to the factors and forces that drive an individual to engage in particular behaviors or pursue certain goals.
Satisfying
Fulfilling or meeting expectations, needs, or desires.
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