Which of the Following Statements About Total Quality Management (TQM)

question 93

Multiple Choice

Which of the following statements about total quality management (TQM) is FALSE?

• A) TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
• B) TQM produces significant results very quickly, with very little benefit emerging after the first six months.
• C) TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
• D) Effective use of TQM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• E) Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

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