Total Quality Management (TQM) Emphasizes All of the Following EXCEPT

question 39

Multiple Choice

Total quality management (TQM) emphasizes all of the following EXCEPT which?

• A) 100 percent accuracy in performing tasks
• B) continuous improvement in all phases of operations
• C) adoption of industry standard operating practices
• D) benchmarking and total customer satisfaction
• E) empowerment of employees and team-based work design

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