To Build a Total Quality Culture and Achieve Full Value

question 93

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as

• A)encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality.
• B)requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
• C)instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D)dismissing employees that do not want to be part of an ambidextrous organization.
• E)using online systems to discover and disseminate any unethical actions by employees.

Recognize and differentiate between accounts with debit and credit balances within the context of the double-entry accounting system.

Understand the implications of transactions on the accounting equation (Assets = Liabilities + Stockholders’ Equity).

Understand the ethical implications of diversity and discrimination in the workplace.

Identify and discuss various forms of discrimination in the workplace, including racism, sexism, and homophobia.

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Definitions:

Self-confidence

The belief in one's own abilities, skills, and capacity to succeed or accomplish a task.

People-oriented Leadership

A leadership style focused on supporting, motivating, and developing employees, putting their needs, welfare, and development at the forefront.

Behavioral Perspective

An approach in psychology focusing on understanding human behavior by studying observable actions and the environment's effect on them.

Team Dynamics

The behavioral relationships and processes that influence the direction and intensity of a team's work.