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What Action Steps Can Managers Take to Realize Full Value

question 72

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What action steps can managers take to realize full value from TQM or Six Sigma initiatives and promote a culture of operating excellence?


Definitions:

Capacity Analysis

The assessment of the production capabilities of a business to determine how efficiently it can meet its production targets.

Time-Driven Activity-Based Costing

Time-driven activity-based costing is an approach to costing that assigns resource costs directly to products or services based on the actual time spent on activities, improving accuracy and simplifying the costing process.

Customer Service Department

A division of a business dedicated to addressing customer inquiries, complaints, and providing assistance.

Customer Cost Analysis

The process of evaluating all costs involved in acquiring and maintaining customers, often used to assess the profitability of customer relationships.

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